Senior Technical Support Engineer | Minia - The People Board

Minia, Egypt

English: Fluent

11 years experience

Skills

Technical Troubleshooting Windows Server & Active Directory Microsoft 365/Azure AD Network Diagnostics & Root Cause Analysis IT Security & GDPR PowerShell Automation Wireshark & Sysinternals Customer Support & Escalation Handling

About

I am a senior technical support engineer specializing in enterprise infrastructure, troubleshooting, and customer success. I support German- and English-speaking clients, resolving complex issues across Windows Server, Active Directory, and Microsoft 365/Azure AD. I leverage tools like Wireshark, Sysinternals, and PowerShell to drive root-cause analysis, automation, and high CSAT. I mentor teams and collaborate cross-functionally to ensure secure, stable systems.

Education

Bachelor's degree, English Language and Literature, Minia University

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