IT/Development
Skills
About
I am a cloud technical support professional specializing in Azure, voice infrastructure, and incident management. I troubleshoot Microsoft Teams and VoIP issues, manage end-to-end incidents, and build knowledge resources and automation to strengthen SLA performance. My background spans data analysis and HR/operations leadership, giving me strong stakeholder communication, reporting, and process optimization skills. I thrive in fast-paced, customer-facing environments and bring a proactive, analytical approach to resolving cloud and network problems.
Education
Bachelor of Business Information Systems, Helwan University
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